Terms of Service

Plan Features

Each membership plan includes specific benefits as described on our website. Benefits may include:

• Discounted repair rates (15-35% off standard pricing)
• Priority scheduling and same-day service availability
• Free or discounted annual maintenance visits
• 24/7 emergency support hotline
• Waived service call fees

Plan Changes

You may upgrade or downgrade your membership plan at any time. Changes will take effect at the start of your next billing cycle. We reserve the right to modify plan features and pricing with 30 days' notice.

Auto-Renewal

Membership plans automatically renew on a monthly basis unless you cancel before the renewal date. You will be charged the then-current rate for your selected plan.

Payment Methods

We accept payment via credit card, debit card, and ACH bank transfer. All payments are processed securely through Square. You authorize us to charge your designated payment method for all fees incurred.

Subscription Fees

• Membership fees are billed monthly in advance
• Fees are non-refundable except as required by law
• You are responsible for all applicable taxes
• Failed payments may result in service suspension

Service Charges

In addition to membership fees, you will be charged for repair services, parts, and any additional work performed. All service charges will be detailed in an invoice provided before work begins (except in emergency situations).

Late Payments

Late or failed payments may result in late fees, service suspension, or account termination. We reserve the right to use collection agencies or legal action to recover unpaid amounts.

Service Scheduling

• Appointments are scheduled based on availability
• Priority scheduling is available for members
• We will make reasonable efforts to arrive within the scheduled time window
• Delays due to weather, traffic, or emergencies may occur

Cancellation Policy

You may cancel or reschedule appointments with the following terms:

• Free cancellation: 24+ hours before scheduled appointment
• Late cancellation fee ($50): 24 hours to 2 hours before appointment
• No-show fee ($75): Less than 2 hours notice or failure to be present

Access Requirements

You must provide safe and reasonable access to the appliance requiring service. This includes clearing the area, ensuring adequate lighting, and providing access to utilities (water, electricity, gas) as needed.

Service Limitations

We reserve the right to refuse service in the following situations:

• Unsafe working conditions
• Lack of proper access to appliance
• Customer behavior that threatens technician safety
• Appliances beyond economical repair
• Work that violates local codes or regulations

Service Warranty

We warrant that all repair work will be performed in a professional and workmanlike manner. If you experience issues with our work within 30 days of service, we will return to correct the problem at no additional charge for labor (parts may be charged).

Parts Warranty

Parts are warranted according to the manufacturer's warranty terms. We do not provide additional warranties on parts beyond what the manufacturer offers.

Disclaimer of Warranties

No Guarantee of Results

We do not guarantee that all appliances can be repaired or that repairs will extend the life of an appliance beyond its normal expected lifespan. Some repairs may not be economically feasible or technically possible.

Your Right to Cancel

You may cancel your membership at any time by:

• Logging into your account and canceling through the dashboard
• Contacting our customer support team
• Sending written notice to our business address

Cancellations take effect at the end of your current billing period. You will not receive a refund for the current billing period.

Our Right to Terminate

We may suspend or terminate your access to our Services for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Abusive behavior toward our staff
• Any reason, with or without cause, with 30 days' notice

Effect of Termination

Upon termination, you will lose access to member benefits and your account will be deactivated. All outstanding fees remain due and payable. Provisions that by their nature should survive termination (including payment obligations, warranties, and liability limitations) will continue to apply.

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the platform. Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms.

Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in New Jersey.

Arbitration Agreement

Any dispute arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. You waive your right to participate in a class action lawsuit or class-wide arbitration.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any service agreements you sign, constitute the entire agreement between you and Ampros regarding our Services.

Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.