Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
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1. Introduction
Welcome to Ampros ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appliance repair service management platform.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password
- Service Addresses: Physical addresses where services are performed
- Payment Information: Credit card details, billing address (processed securely through Square)
- Service Details: Appliance information, service requests, appointment preferences
- Communication Data: Messages, support tickets, feedback
Automatically Collected Information
When you use our platform, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on platform, click patterns
- Location Data: Approximate location based on IP address, precise location for service delivery (with your consent)
- Cookies & Similar Technologies: Session cookies, preference cookies, analytics cookies
Information from Third Parties
We may receive information from:
- Authentication Providers: Google OAuth for streamlined login
- Payment Processors: Square for payment processing
- Mapping Services: Radar API for address geocoding and mapping
- Communication Services: Twilio for SMS/messaging services
3. How We Use Your Information
We use the information we collect to:
Provide Services
- Process and fulfill service requests
- Schedule and dispatch technicians
- Process payments and subscriptions
- Send service updates and notifications
Improve Services
- Analyze usage patterns and trends
- Develop new features and functionality
- Optimize user experience
- Conduct research and analytics
Communicate
- Send appointment reminders
- Provide customer support
- Send marketing communications (with consent)
- Notify about policy updates
Security & Legal
- Detect and prevent fraud
- Ensure platform security
- Comply with legal obligations
- Enforce our terms of service
4. Information Sharing and Disclosure
We may share your information with:
Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, including payment processing (Square), communication services (Twilio), mapping (Radar), and cloud hosting providers. These providers are contractually obligated to protect your information.
Technicians
We share necessary information with assigned technicians to fulfill service requests, including your name, contact information, service address, and appliance details.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.
We will never sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Encryption
All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
Secure Storage
Your data is stored on secure servers with encryption at rest and regular security audits.
Access Controls
We restrict access to personal information to employees and contractors who need it to perform their jobs.
Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
Request a copy of your personal information in a portable format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to certain legal exceptions.
Opt-Out
Opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us.
Object to Processing
Object to certain types of processing, such as direct marketing or automated decision-making.
To exercise these rights, please contact us at privacy@ampros.com. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 18, we will delete that information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our platform with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice on our platform
Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Mailing Address
AmprosAttn: Privacy Officer
Serving NJ & Staten Island
We take your privacy seriously and will respond to all privacy-related inquiries within 30 days.